Hi, my cousin sent me a parcel that had a phone inside from Prestige shuttle service Nairobi's station.

12 hours later, the parcel has not arrived in Nakuru, all they keep on telling me is that they cannot locate the driver who transported the parcel.

This is besides the fact the serial numbers for packages sent to Nakuru, before and after mine, all arrived in Nakuru.

What is my best course of action? Kind regards