We write to you formally to notify you (Cofek) about defective products supplied to us by East African Breweries Limited through their appointed distributors known as Bia Tosha Distributors to address you as follows;
On Saturday 29th November 2014, we purchased beer two (2) crates of Tusker Lager, we made payment and took possession of the same for retailing to our customers.
However, upon serving the said Tusker Lager to our customers, it was revealed that the beer bottles contained foreign products that were not Tusker Lager which had a distinct scent and taste associated with general cleaning detergent and a milky grey look (see attached video). From opening a few more bottles from that batch, we noticed the same and put them aside because we believed that product was defective and therefore not fit for human consumption.
We wrote to East African Breweries Limited through our lawyer, Daniel Mabera, after which we got a request for the defective products for testing at their laboratories and we in turn requested for testing to be done by an independent institution.
Subsequent to that, we were paid an informal visit by an employee of East African Breweries Limited, Joseph Kiniti, trying to confirm if we really had gotten any defective product from his employers to which we confirmed that we did and upon asking for what we wanted to be done, our reply was simple, "We want reassurance that the problem of defective products shall cease and a visible sign of quality control improvement in their processes as because it was affecting our business and clientele". He requested for some time and he would get back to us, but still has not.
Subsequent to that, on 7th February 2015 we made another purchase of beer from Bia Tosha and established that two (2) crates of White Cap Lager were similarly defective and unfit for human consumption.
Due to the lack of response and insistence in testing to be done at their laboratories, we forwarded samples of the defective products to the National Authority for the Campaign Against Alcohol and Drug Abuse (NACADA) and they are conducting tests on the defective product and now feel that we need to also inform you because the manufacturer of the products do seem to take this matter seriously to the extent of our complaint being totally ignored.
We hereby wish to notify you of this issue as we await test results to come back from NACADA. (Bushel's Ltd)
Speaking to Cofek on phone, however, a senior manager who did not wish to be named confirmed that NACADA doesn't receive and or test any samples of alcohol.
"That is a preserve of KEBS, Public Health and Government chemist", he added. This brings confusion on this crucial consumer issue.
The official also mentioned that an irregular procurement of media advertisements worthy Sh67,339,189 is at the centre of incessant wars between sections of the board and the management.